Welcome
Everything you need to set up and manage your Una agent.
What Is Una?
Una is your AI-powered guest communication agent. She handles conversations across your website, WhatsApp, Telegram, Instagram, Facebook, email, and phone — answering questions about your business, taking bookings, and collecting guest information around the clock.
Getting Started
Get your agent up and running in four steps:
Create your account — sign up at Polydom, verify your email, and complete your profile
Hire an agent — choose an agent from the Agent Store that fits your business needs
Fill in the Knowledge Base — teach Una about your business, policies, services, and amenities
Deploy the widget — add the chat widget to your website so guests can start talking to Una
What You Can Do
Set Up Your Agent
Agent Settings — set your agent's name and greeting message
Knowledge Base — fill in property details so Una can answer guest questions accurately
PMS Integration — connect your Property Management System to sync rooms, rates, and availability
Notifications — receive alerts when your agent collects new records or when PMS notifications are available
Connect With Guests
Chat Widget — customize and embed a chat window on your website
Deploy & Share — copy the embed code, publish the widget on your site, or share it by QR code
Communication Channels — WhatsApp, Telegram, Instagram, Facebook, email, and phone (set up by the Polydom team)
QR Code — share your widget through printed materials and scannable links
Monitor and Manage
Conversations — view all guest chats, filter by channel, add tags
Statistics — track conversation volume, records, and reservations
Records — browse guest information collected by your agent
Reservation Offers — review PMS booking and cancellation activity linked to guest conversations
Company and Billing
Team Members — invite colleagues with Owner, Admin, or Read-only roles
Billing — manage subscriptions, view invoices, update payment methods
Multiple Companies — switch between companies if you manage more than one
Need Help?
Contact Polydom or schedule a demo call from the sidebar.