PMS Integrations Overview
Which PMS Una works with, what Una can do in each one, and who connects it.
On this page
When your PMS (property management system) is connected, Una works from its live data instead of from memory. Una can do two jobs:
-
Booking. On your website, by phone, on WhatsApp and on your other direct channels, Una checks live availability and prices, suggests options and sends the guest a booking link.
-
Replies in your PMS inbox. Una answers guests in the conversations your PMS collects from Airbnb, Booking.com and your other channels. See How Una Replies in Your PMS Inbox.
Both jobs are one agent. If your PMS supports both, you see one agent in the dashboard, with all Una's conversations in one list.
Which PMS, What Una Does, Who Connects It
| PMS | Booking | Inbox replies | Who connects it |
|---|---|---|---|
| Apaleo | Yes, on a booking page from Polydom, with payment or a card guarantee | No | You, in the dashboard, after you install Una from the Apaleo Store and the team adds Una |
| Mews | Yes, with a link to your Mews Booking Engine | No | The Polydom team, after you install Una from the Mews Marketplace |
| Clock PMS | Yes, with a link to your booking page | No | The Polydom team, with your Clock PMS access details |
| Profitroom | Yes, with a link to your booking page | No | The Polydom team, with your Profitroom access details |
| Guesty | Yes, with a booking link | Yes | The Polydom team, after you connect Una in the Guesty Marketplace |
| Hospitable | Yes, with a booking link | Yes | You, in the dashboard |
| Zeevou | Yes, with a booking link | Yes | You, in the dashboard, once the Polydom team has prepared your agent |
Una also works with Cloudbeds and OwnerRez: Una sends booking links. In Cloudbeds Una can also reply to guests in guest portal chat and SMS. The Polydom team connects both, so if you use one of them, contact the team to talk it through.
If your PMS is not listed, contact the Polydom team too.
Getting Connected
The Polydom team always adds your PMS to your agent first. When you hire Una, tell us your PMS at the question Where do your prices and bookings live? on the purchase form. Until the team has added it, your agent has no PMS items in the sidebar.
After that, follow the guide for your PMS. The Clock PMS and Profitroom connection is done for you, so go straight to Room Types and Rate Plans.
Some companies have two agents from an older setup, one for booking and one for inbox replies. Both agents keep working as before. You don't need to change anything.