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Welcome

What Una does for your business and where to go next.

On this page

Una is your digital employee for guests, working around the clock in your guests' language:

  • answers calls and messages on your website, phone, WhatsApp, SMS, email and social media, and in your property management system (PMS) inbox

  • finds reservations, helps with check-in and takes direct bookings

  • handles requests for upgrades, extras and early check-in or late checkout

  • saves what needs your team and tells the right people

The channels and tasks depend on your plan and the systems connected to Una. You see everything Una does on your dashboard at app.polydom.ai.

Where to Start

You were invitedOpen the link in the invitation email from the Polydom team or your colleague.You have an accountLog in with your email or Google.You want to hire UnaCreate an account and choose your plan.

If you see a yellow or red banner on Una's dashboard, an Owner or Admin needs to start the subscription.

Once Una Is Working

Your dashboardFind your way around and see how Una is doing.ConversationsRead what guests and Una said.RecordsThe requests Una saved for your team.Knowledge baseWhat Una knows about your business.NotificationsWho hears about new guest requests.Team membersInvite your colleagues.

Need Help?

Email the Polydom team at info@polydom.ai, or click Contact support in the sidebar to book a call.

Last updated November 5, 2026