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Billing and Subscriptions

See your agents' subscriptions, pay an unpaid one, download invoices, update your card, and cancel.

On this page

The Billing page lists the subscriptions of your company's agents, including past ones. Each one is a card with its status and buttons.

Opening Billing

  1. In the sidebar, click Account Settings.

  2. Open the Companies tab and select your company. On a phone, choose it from the dropdown.

  3. Click Billing.

You can also click Manage billing on the Subscription card of an agent's dashboard.

Billing page with an active subscription, one that cancels on a date, and an unpaid one with Pay for subscription

Subscription Statuses

  • Active: paid and current. The card shows Next billing date, or Cancels on if you canceled it.

  • Trialing: in the free trial. The first charge comes on the Trial ends on date.

  • Payment Failed: Stripe couldn't charge your card for a renewal. Update your card soon.

  • Unpaid: not paid yet. Click Pay for subscription on the card. If you're an Owner or Admin and the card has no such button, the agent already runs on another subscription or has been deleted, so there's nothing to pay.

  • Incomplete: the first payment wasn't completed. Open the agent's dashboard and click Pay for subscription in the banner.

  • Canceled: this subscription has ended.

Viewing Invoices

  1. On the subscription, click View Invoices.

  2. To save an invoice, click the three dots on its row and choose Download PDF.

Updating Your Card

  1. On the subscription, click Update Payment Method.

  2. On Stripe's page, add a new card or update the current one.

If a payment failed, the card also shows an orange warning. Once Stripe collects the payment, the status returns to Active.

Subscription card with the Payment Failed status and the orange warning

Canceling a Subscription

  1. On the subscription, click Cancel Subscription.

  2. In the message that opens, click Continue to cancel the subscription. Cancel closes the message and keeps the subscription. Canceling can't be undone.

Are you absolutely sure? message with the Cancel and Continue buttons

What happens next depends on the subscription:

  • Paid: it doesn't renew. The card shows Cancels on with the date, and the agent keeps working until then.

  • In a trial: it ends right away and the agent stops answering guests.

When the subscription ends, the agent becomes inactive and your company's members receive an email titled Agent has been deactivated. To use the agent again, open Una's dashboard and click Pay for subscription. There is no new trial.

Who Can Do What

Owners and Admins can do everything on this page. Members with the Readonly role can see subscriptions and invoices only.

To change your plan, talk to the Polydom team.

Last updated November 5, 2026