Agent Settings
Set up your agent's name and greeting message — the basics that define how your agent appears and starts conversations.
What You Can Configure
Agent Settings let you control two basics:
the agent name shown in the Una sidebar
the greeting message visitors see when they start a conversation
How to Access
Select your agent in the sidebar
Click Settings > Agent settings
Agent Name
This name is used in the Una interface to identify the agent in the sidebar. It helps your team distinguish between agents, especially if your company manages more than one.
Choose a name that is clear for your internal team, such as the property name, brand name, or a recognizable operational label.
Begin Message
The greeting message your agent sends when a guest opens the chat. This is the first thing visitors see, so make it welcoming and helpful.
Tips for a good greeting:
Keep it short and friendly
Mention your business name so guests know who they're talking to
Invite guests to ask questions — for example: "Hi! Welcome to Hotel Sunny. How can I help you today?"
Saving Changes
Make your changes
Click Update
You'll see a confirmation that the changes were saved