Accepting an Invitation
Join a company on Polydom from your invitation email, with a new account or the one you already have.
On this page
When the Polydom team or an Owner or Admin of your company invites you, Polydom sends you an email titled Invitation to join company followed by the company name. The link in it works for 7 days and only for the address it was sent to.
Accepting
Click the link in the email. The page shows the company and your role.
Click Accept Invitation. A form opens with your email address filled in.
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Enter your Full name and a Password. The password needs at least 8 characters, with a lowercase letter, an uppercase letter, a digit and a special character, such as ! or #.
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Click Create account. The company's dashboard opens. You don't need to buy anything.
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Open the verification email from Polydom and click the link. See Verifying Your Email.
Or click Google and use the Google account with the invited address.
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Click Log in at the bottom of the form.
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Enter your password and click Log in, or click Google.
The company now appears in your company list. See Switching Between Companies and Agents.
What you can do depends on your role: see Managing Team Members.
Deciding Later
Click Decide Later. Come back with the same link within 7 days of the invitation being sent.
Troubleshooting
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"Invitation expired". Ask the person who invited you to send a new invitation.
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"Wrong account". You used a Google account with a different address. Click Try again and choose the invited one.
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"Email does not match invitation email". Use the address the invitation was sent to.
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"User with this email already exists". You already have an account. Click Log in at the bottom of the form.