Accepting an Invitation

What Is an Invitation?

An invitation allows an existing team member to add you to their company on Polydom. You'll receive a unique link that connects you to the company when you create an account or log in.

Step 1: Click the Invitation Link

You will receive an email from Polydom with an invitation to join the company.

Open the email and click the invitation link inside.

Step 2: Review the Invitation

You'll see the invitation details — the company name and the role you're being assigned.

Step 3: Accept or Postpone

Accept the Invitation

1. Click "Accept Invitation"

2. If you already have an account, you'll be taken to login — your email is pre-filled

3. If you're new, you'll be taken to sign-up — complete registration as normal

4. Your account will be automatically connected to the company

Postpone Your Decision

1. Click "Decide Later"

2. The invitation remains active for 7 days

3. You can return using the same link when ready

For Existing Users

If you already have a Polydom account:

1. Click the invitation link

2. Click "Accept Invitation"

3. Log in with your credentials

4. The company appears in your dashboard immediately

For New Users

If you don't have an account yet:

1. Click the invitation link

2. Click "Accept Invitation"

3. Complete sign-up (email, password, verification, profile)

4. The company is added to your dashboard upon completion

After Accepting

Once accepted:

• The company appears in your company list on the dashboard

• You have access based on your assigned role

• You can start collaborating immediately

Troubleshooting

• Invalid or expired invitation — the link may be over 7 days old. Ask the inviter to send a new one

• Wrong email — the invitation is tied to a specific email. Use the email it was sent to

• Already a member — you may have already accepted this invitation. Check your dashboard

If you are the one sending invitations, see Inviting Members.