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Hiring a New Agent

Buy Una in three steps: your business, your plan, and payment on Stripe's secure page.

On this page

This form is how you buy Una yourself. It opens right after you create your account. You fill it in, and the Polydom team does the setup.

If the team already set up Una for you, don't use this form. To start paying for Una, see Paying for and Activating Your Agent.

At any step, click Talk to our team to book a call.

Step 1: Your Business

Tell us about your business step with the type of business, business name, number of rooms and the PMS choice

  1. Choose Hotels and serviced apartments or Short-term rentals.

  2. Enter your Business name.

  3. Enter the number of rooms or properties. For rentals, count each rented listing.

  4. Under Where do your prices and bookings live?, choose your system. If it's not listed, choose Another PMS, channel manager or booking engine and name it. If you don't have one, choose I don't use one. Your choice doesn't change the price.

  5. Click Continue to plans.

Step 2: Your Plan

Guest Operations is what Una does for every business, priced by your size. Under More skills, tick Property Operations, Repeat Revenue, both or neither. Each card lists what the skill includes.

More skills section with the Property Operations and Repeat Revenue cards

Check the Total at the bottom. If a free trial applies, it's shown under the total. Then click Continue to payment.

Total with the plans you chose, the free trial and the Continue to payment button

To change your answers from step 1, click Edit details. For larger businesses, the page offers Book a call instead of a price.

Step 3: Payment

You pay on Stripe's secure page. Payment is by card only.

Stripe payment page with the order summary on the left and the card, billing address and terms on the right

  1. Enter your card details and billing address. Any tax is calculated from the address.

  2. If you buy as a business, tick I'm purchasing as a business.

  3. Tick I agree to the Terms of Service and Data Processing Addendum.

  4. Click Start trial if you have a free trial, or Pay and subscribe if you don't.

With a trial, Stripe still asks for your card. Total due today shows what you pay now, and the first charge comes when the trial ends.

Changed your mind? Click the arrow at the top left of the Stripe page to go back to your plan. Nothing is charged. If you close the page, log in again and the form opens with your answers.

After Payment

Keep the window open while it shows Processing Payment. Una's dashboard opens next, and you receive an email titled Welcome Your New Digital Employee, Una!

Your agent is named Una, with the status Trial or Active. Una starts answering guests once your channels are connected, and the Polydom team does this setup. To talk to them, click Contact support in the sidebar.

While you're here, you can invite colleagues and choose who gets notified.

Hiring Una for Another Business

Click Hire New Agent in the sidebar. Only Owners and Admins see this button.

The same form opens, and it creates a new company with the business name you enter. You become its Owner.

If an existing company has no agent yet, open that company and click Hire Una. To add another agent to a company that already has one, contact the Polydom team.

Last updated November 5, 2026