Setting Up Your Chat Widget
Change your website widget's texts, colors, languages and buttons.
On this page
The widget is how guests reach Una from your website. When it's closed, guests see a button in the corner of the page. When they click it, they see your welcome message and the ways to contact Una.
To change it, select your agent in the sidebar and click Agent Settings, then Widget settings. Click Save on each tab you change. You will see Your changes have been saved. Changes reach the widget on your website without any new code.
When you're happy with it, add it to your website. See Deploy & Share.
General
| Field | Where guests see it |
|---|---|
| Header Text | At the top of the open widget |
| Chat Menu Header | At the top of the widget once a chat is open |
| Welcome message | Above the buttons in the open widget |
| Input Placeholder | Inside the box where guests type |
| Toggle button text | On the button in the corner of the page |
The welcome message is not Una's first message in a chat. That one is Greeting in chat in Agent Settings.
Colors
Click a color square to pick a color, and keep text easy to read. Action color is the color of the buttons. Agent Text Color and Agent Background Color are for Una's messages.
Behavior
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Auto Open Delay: opens the widget by itself after this many seconds. Enter 0 to keep it closed until the guest clicks it.
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Enable Follow-up Messages: when a guest goes quiet for about a minute and a half, Una can send a short follow-up.
Languages
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Turn on Enable Multiple Languages
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Choose the Active Languages
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Choose the Default Language, which must be one of the active ones
Guests can then switch language with the flag at the top of the widget.
Action Buttons
These are the buttons in the open widget. Click Add Button to add one.
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Title: the text on the button
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Icon: an emoji. To keep an existing icon, leave the field as it is
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Target Action: what the button does. chat opens a text chat and call starts a voice call
Voice Calls and WhatsApp
Voice calls and the WhatsApp button are set up by the Polydom team, and there are no settings for them here. A call button only works once voice is set up for your agent. See Channels and Integrations.