Knowledge Base

The Knowledge Base holds the facts Una uses to answer guests: your property details, policies, amenities, location and contacts. The more exact it is, the better Una's answers.

Select your agent in the sidebar and click Agent Settings, then Knowledge base. If there is no such tab, contact the Polydom team.

Filling It In

1. Open a section using the tabs at the top

2. Fill in the fields. Those marked with a red asterisk are required, so do them first. Click the i icon next to a field to see what it asks for

3. Click Save. You will see Your changes have been saved

If you leave the tab before saving, the dashboard warns you that your changes will be lost.

To find a field, type a word into Search by phrase .... The search covers every section.

Filling It In Automatically

Autofill collects public information about your property and fills in the fields for you.

1. Click the wand icon next to the search field

2. Start typing your address in Enter business address and pick your property from the suggestions

3. Click Search. If the form already has data, autofill will overwrite it, so confirm with Yes, Proceed. It usually takes 1 to 3 minutes

4. Check the results, especially policies, phone numbers and location details

5. Click Save. Nothing is kept until you do

Writing Good Answers

Write the exact rule, in words you would say to a guest:

• Good: Check-in starts at 2:00 PM. Early check-in is possible on request and depends on availability on the day of arrival.

• Too vague: Early check-in may be possible.

Keep it up to date when your rules, prices or seasonal services change.

Testing Your Changes

Open your widget with the direct link from Deploy & Share and ask Una a few questions a guest would ask.

Who Can Change It

You need the Owner or Admin role. Readonly members can read the Knowledge Base, but can't save or use autofill.