Viewing Agent Statistics
See how Una is doing: conversations by channel, records, reservations or booking links, and your subscription.
On this page
This page shows how much Una handled in a period. It opens when you click your agent in the sidebar. Click any number to open the list behind it.
Choosing the Period
At the top right, choose Today, This Week (the default, Monday to Sunday), This Month, Last Week, Last Month or Custom Range. For a custom range, click the date button that appears next to it, pick the first and last day, and click Select.
The Subscription card doesn't depend on the period.
Conversations
One tile for each channel that had conversations in the period, and Total for all of them. A conversation counts if the guest wrote or spoke in it during the period, even if it started earlier. The number matches the list that opens when you click the tile. Text and Voice are your website widget. To narrow the list behind a tile, see Chat Sources and Filters.
Records
One tile for each table that got records in the period, such as Escalations. See Managing Records.
Reservations and Reservation Offers
You see this card if your agent is connected to a PMS. See Viewing Reservations and Reservation Offers.
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With Apaleo, Reservations: Confirmed is bookings made through Una in the period, with their total value. Cancelled is reservations cancelled through Una.
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With other PMSs, Reservation Offers: Created is the booking links Una sent, with their total quoted price. A link isn't a booking, because the guest may not have completed it. Check your PMS for actual bookings.
If Una only answers your PMS inbox and doesn't book, this card stays empty.
Subscription
The card shows where your subscription stands and your next charge. Click Manage billing to open Billing, which explains each status.
Banners
A banner above the cards appears when Una needs attention: Sandbox Agent, Inactive Agent or Payment Failed. See Agent Status.
If the Numbers Look Off
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A channel tile is missing: there were no conversations on that channel in the period.
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The numbers differ from the Conversations list: check that both use the same period, and that Show Empty Conversations is off in the list.