Channels and Integrations
Every channel Una can work in, and who connects each one: you or the Polydom team.
On this page
Una talks to guests through channels: your website, phone, messengers, email and your PMS inbox. This table shows who does what for each one.
| Channel | The Polydom team | You |
|---|---|---|
| Website chat widget | Sets up your agent | Set up the widget and add it to your website |
| Voice calls in the widget | Sets it up | Nothing |
| Phone calls | Connects the number | Tell the team which number to use |
| SMS | Connects the number | Tell the team which number to use |
| Connects your WhatsApp Business number | Tell the team which number to use | |
| Adds the channel, then switches replies on | Authorize your account | |
| Gmail | Adds the channel, then switches replies on | Sign in to your mailbox |
| Outlook | Adds the channel | Sign in and switch replies on |
| Other mailboxes | Connects it | Give the team the mailbox's login details |
| Telegram, Facebook Messenger | Connects it | Tell the team which account to use |
| Hospitable inbox | Adds Hospitable to your agent | Authorize it in PMS Settings |
| Zeevou inbox | Adds Zeevou to your agent | Authorize it in PMS Settings |
| Guesty inbox | Finishes the connection | Connect Una in the Guesty Marketplace and send the team your token |
| Cloudbeds inbox | Connects it | Give the team a Cloudbeds user login for Una |
Adding a Channel
Contact the Polydom team or book a call with Contact support in the sidebar. They will tell you if they need anything else from you.
You need the Owner or Admin role to authorize or sign in to anything in the dashboard.
After a Channel Is Connected
Conversations from every channel appear in your agent's Conversations. Requests that need your team are saved in Records, and your team gets an alert if notifications are on.
To let Una check availability and send booking links on these channels, connect your PMS for booking too. See PMS Integrations Overview.