Viewing Reservations and Reservation Offers
See the Apaleo bookings and cancellations Una handled, or the booking links Una created for your other PMS, with a link to each conversation.
On this page
This page lists what came out of Una's booking conversations. In the sidebar, select your agent and click:
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Reservations on Apaleo: bookings confirmed and reservations cancelled through Una
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Reservation Offers on other PMSs: the booking links Una created. An offer is not a booking: the guest finishes on your booking page, so check your PMS for the actual booking
Inbox replies don't create booking links. If your agent only replies in the PMS inbox, the page is missing or stays empty. If you have separate agents for inbox and booking, look on the booking agent.
You can also start from the statistics page: click a tile in the Reservations or Reservation Offers card.
Filters
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Search events...: find an entry by booking reference, guest name, email, phone, dates, room type or rate plan
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Period: Today, This Week (the default), This Month, Last Week, Last Month or Custom Range. This is the date the entry was created, not the stay dates
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Type: on Apaleo, Confirmed reservations or Cancelled reservations
Above the list you see the number of entries and the Total value. For offers, this is the value of the links Una created, not money received.
If you see No results found, widen the period or check the type filter.
Confirmed Reservations (Apaleo)
Each entry shows the booker, the stay, the booking reference, one block per room with any Extras, and the total price.
Cancelled Reservations (Apaleo)
This list has the cancellations Una made at a guest's request and the automatic ones, for example when the card wasn't provided in time. Each entry shows the Reason and any Cancellation fee. Cancellations your team makes directly in Apaleo aren't listed here.
Created Offers (Other PMSs)
Each time Una creates a booking link, an entry shows when Una created it, the stay, the Booking link and the price Una quoted, if there was one. Availability and prices may have changed since.
Opening the Conversation
Every entry has an Open chat button (Chat on wide screens). It opens the conversation behind the booking. See Viewing and Managing Chats.