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Una with Guesty

Connect Guesty, switch Una on for your listings, take conversations over, and give Una the right property information.

On this page

With Guesty connected, one Una agent does two jobs:

  • Inbox replies: Una answers guests in Guesty Inbox, in conversations from Airbnb, Booking.com and your other connected channels

  • Booking: Una helps new guests book on your website, by phone, on WhatsApp and on your other direct channels

The Polydom team handles the connection. There is no PMS Settings page for Guesty and nothing to authorize in the dashboard.

Connect Guesty

  1. Connect Una in Guesty (you)

    Sign in to Guesty and open Una by Polydom in the Marketplace. Click Connect at the top right. If you don't see the page or the button, contact the Polydom team.

  2. Send the token (you)

    Copy the API key from the pop-up and send it to info@polydom.ai or the person you work with at Polydom. It expires 4 hours after it is generated, so send it right away.

  3. Finish the connection (Polydom team)

    The team finishes the connection and tells you if they need anything else.

  4. Switch Una on for your listings (you)

    In Guesty, click Properties and open each property Una should handle. Click Settings, click Edit next to Tags, type una and click Save. On a multi-unit, click Yes when Guesty asks whether the tag applies to all sub-units.

Share your house manuals, check-in instructions and parking notes with the Polydom team too. Una's answers are more complete from day one.

Contact the Polydom team before you disconnect or reconnect Una by Polydom in the Guesty Marketplace.

Switch Una On or Off for a Listing

Una replies only for listings with the tag una. Without the tag, Una doesn't reply, and new messages from that listing don't appear in your dashboard.

Removing the tag stops Una for all conversations of that listing, including current guests. To step in for one guest, take the conversation over instead.

Take a Conversation Over

Una replies only in conversations assigned to no one. In Guesty they show as Unassigned.

  • To handle a conversation yourself: assign it to yourself or a colleague. Una stops replying there.

  • To hand it back: set it to Unassigned again. Una replies from the guest's next message.

Replying without assigning does not stop Una. See How Una Replies in Your PMS Inbox.

Give Una More Information

Una reads your listings and reservations in Guesty directly, so keep them up to date. Una also reads all property custom fields. Use them for details that don't fit the listing description, such as parking, appliances, recycling or where the safety equipment is.

We recommend one long-text field for information written for Una, called una_data. To create it in Guesty:

  1. In the side menu, click Operations and, under Portfolio, select Custom fields

  2. Open the Properties tab and click New custom field

  3. Enter una_data as the Field name and the Variable name, and choose Long text under Type

  4. Click Save

To fill it in for a property:

  1. Click Properties and open the property

  2. Under Details & Layout, select Custom Fields. Guesty hides empty fields by default, so if una_data isn't listed, turn on showing empty fields in this section

  3. Click Edit in Property custom fields

  4. Write the information for Una in una_data

  5. Click Save at the top right

Una uses this information in subsequent replies.

Booking on Direct Channels

On your direct channels, Una asks for the dates and number of guests, offers only what's available in Guesty, at Guesty's price, and sends a booking link when the guest is ready. Long stays, groups and unusual requests may go to your team.

Each link is listed under Reservation Offers in the sidebar. See Viewing Reservations and Reservation Offers.

Troubleshooting

  • Una doesn't reply for a listing: check that it has the una tag and that the conversation is Unassigned.

  • Una stopped replying everywhere: contact the Polydom team, especially if someone disconnected or reconnected the integration in the Guesty Marketplace.

  • Una doesn't know a detail about a property: add it to the listing or to una_data.

Last updated November 5, 2026