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Room Types and Rate Plans

For Apaleo, Mews, Clock PMS and Profitroom: choose the rate plans Una sells and add guest-friendly room and rate content.

On this page

Una uses your room types and rate plans to present options to guests. This page is for hotels on Apaleo, Mews, Clock PMS and Profitroom. With other PMSs, Una reads listings and prices from the PMS, so keep them up to date there.

Choose the Rate Plans Una Sells

On Apaleo, authorize and choose your hotel first. See Una with Apaleo.

For Apaleo, Mews and Clock PMS:

  1. Open PMS Settings and click Sync Manager at the top right

  2. In the Rate Plan Sync window, switch on the rate plans Una should sell. Plans you already synced have a Synced badge

  3. Click Sync

Rate Plan Sync window with rate plans, Synced badges and switches

Your room types come in with the rate plans.

Una offers only the plans that are switched on. A plan you switch off stops being offered after you click Sync, and your edits to it are kept if you switch it on again. With no plans switched on, Una has nothing to offer.

When you add a rate plan in your PMS later, come back to Sync Manager and switch it on.

For Profitroom: click Sync Manager to refresh your room and rate data. There is no list to choose from.

Add Room Details

Each room type comes from your PMS with its original name and description, which are often internal or in another language. Replace them with guest-friendly content. Your edits are saved in Polydom. Nothing changes in your PMS.

Open the Room types tab and click Edit on a room type.

Room types tab with two room type cards, each with an Edit button, and the Sync Manager button

The editor has four tabs:

  • Basic Info: Room Name, Description and Room Size

  • Media: click Add Image to upload photos (up to 10 MB each), set their order and give each a title

  • Beds: add each bed with its type and a title

  • Features: add features such as a sea view or free Wi-Fi, each with a name and an icon

Room type editor on the Basic Info tab

Click Save Changes when you are done.

If the tab says No rooms found, click Sync with PMS now.

Add Rate Plan Details

Open the Rate Plans tab and click Edit on a rate plan. The editor has three tabs:

  • Basic Info: Rate Plan Name and Description

  • Cancellation Policy: a description and the type of policy

  • Guarantee Policy: a description and the type of payment or guarantee

Each field shows the original value from your PMS next to it. Click Save Changes when you are done.

Rate plan editor on the Basic Info tab

The Apaleo Extras tab is explained in Una with Apaleo.

Troubleshooting

  • No Room types or Rate Plans tab: your PMS doesn't have them, or it isn't connected yet. On Apaleo, authorize and choose your hotel first.

  • No Sync Manager button: reload the page. If it is still missing, check that your PMS has rate plans available, or contact the Polydom team.

  • Buttons are greyed out: your role is Readonly. Ask an Owner or Admin of your company.

Last updated November 5, 2026